Privacy Policy

Welcome to the Privacy Policy of MyGround11,India’s dynamic fantasy cricket platform. This policy details the methods we employ to gather, utilize, retain, and protect your personal information during your interaction with our fantasy sports platform.

Who We Are

At MyGround11, we aim to provide a rich and immersive fantasy cricket experience. Our platform enables cricket enthusiasts to assemble virtual teams, participate in competitions, and demonstrate their strategic acumen.

What Information We Collect

Users are required to establish an account to access and engage in our services. The data we collect includes:

• Information You Provide: This includes personal details such as your name, contact information, and any banking data submitted during registration or withdrawals.
• Automatically Tracked Data: We gather technical information like browser type, IP address, device details, and browsing behavior to improve performance and security.

You might also be asked to share details like your geolocation, OS version, and payment credentials when necessary for specific features or transactions.

Consent and Use

By accessing or interacting with any part of the MyGround11 platform, you are giving us consent to collect and process your data in accordance with this Privacy Policy. This includes using your information for account management, gameplay facilitation, communication, and system improvements.

We may revise this policy periodically to reflect technological or regulatory updates. All such revisions will be posted on this page and, when necessary, communicated via email.

Sharing and Partnerships

We may share your data with associated firms and service vendors who support our infrastructure, payment processing, analytics, and customer support. These entities must comply with privacy standards equivalent to our own.

Use of Cookies

MyGround11 utilizes cookies and similar technologies to improve functionality, analyze traffic, and personalize your experience. These tools do not access your hard drive or collect information without your explicit input. Cookies help us generate a unique user profile to enhance usability across sessions.

Data Security

We employ robust measures—including firewalls and encrypted storage—to secure user data in our servers. Despite our efforts, no online system is entirely immune to risks. You are encouraged to stay vigilant against phishing attempts and fake communications falsely claiming affiliation with MyGround11.

Legal and Compliance

This policy shall be interpreted and enforced in alignment with the prevailing laws and legal principles established within the Republic of India. Any conflict or disagreement related to this policy will be resolved through the mechanisms outlined in our Terms and Conditions, including arbitration where applicable

Disclaimer of Affiliations

MyGround11 is an independent fantasy sports entity and has no formal relationship with the Board of Control for Cricket in India (BCCI), the Indian Premier League (IPL), or any of their respective franchises or intellectual property. Mentions of specific names or logos are solely for informational use and are the exclusive property of their respective owners.

User Account and Data Deletion

Users can request the deletion of their MyGround11 account and personal information by clicking on the Help & Support section within the application or website.

We aim to respond promptly, and in any case within one month from the later of:
The date we receive your written request; or
The date we receive any additional information required to process your request.
You may choose from the following options:

• Account Suspension – Your account will be suspended, preventing you from participating in paid contests. However, you will still have access to other non-paid sections of the platform.
• Temporary Deactivation – Your account will be temporarily deactivated, and you will not be able to log in to the platform. You may request reactivation at any time, and all your account data will be restored.
• Permanent Deactivation – Your account will be permanently deleted, and you will lose access to the platform, services, and any data or personal information linked to your account. You can request account restoration within six (6) months from the date of account deletion by contacting us through Help & Support.

When you request data deletion, MyGround11 follows a secure deletion process to ensure your data is completely removed from our systems or retained only in an anonymized form. Our systems are designed to protect against accidental or malicious deletion, so there may be a short delay before your data is fully removed from both active and backup servers.